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Q:What's your payment term? |
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A: We accept payment of 100% T/T (bank wire) in advance; if the total amount is over USD10000, you can pay 100% in advance or pay 30% deposit in advance and 70% balance payment before shipping. We accept L/C at sight, if total amount reach USD50,000.00 or more. |
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Q:Can I pay with credit card? |
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A: There is no credit card payment system in China, and no any bank system support this kind of payment. |
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Q:(A) Returned Parts-only the defectives unit without any accessories |
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A: In order to save the postage of returning products, only the defectives unit should be returned back without any accessories. |
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Q:(B) Shipping method for returning goods |
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A: The customers should return the defectives unit only by post to avoid the Customs Clearance problem when return back to us. |
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Q:(D) Repaired and returned period |
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A: After receiving of the returned defectives unit, we will finish repairng within one month and will send back the repaired unit to the customer together with the goods under the next order of the customer or send the repaired units to any other Chinese supplier of the customer. |
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Q:(E) The warranty term for the end users |
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A: The warranty term is indirectly suitable for the end users, the end users should only send back to the retailer or our local agent from which the end user buy in case of any defects in material and workmanship; we will not directly service to end user. |
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● FAQ #03 For MP3 Player and MP4 Player |
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Q:No display on the screen. |
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A: Maybe the display equipment is set as the TV output mode,PLS press"TV MODE" key to switch. |
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Q:Connect with the power supply,but the product can not work. |
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A: PLS make sure the AC adapter has been correctly connected with the product and the power plug. |
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A: When customer sending a defective product to us, it is required that customers provide prepaid freight and insurance. Shipped products must be properly packaged to prevent damage during transit. |
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Q:What control chipset used in your mp3/mp4 players? |
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A: ACTION control chipset. |
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Q:What kind of memory used in your mp3/mp4 player? |
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A: Samsung Brand for 1GB and 2GB; and HYNIX brand for 512M, 256M and 128M |
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Q:he player is totally dead or has no function. |
A: • If the player is dead when plays one file, please delete or edit this file.
• Auto off may result from error firmware, we suggest to refresh the firmware.
• hardware problem, send it for maintenance. |
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Q:Some music files can’t be played |
A: • This problem occurs if the bit rates(kbps) is not supported. Please refer to the bit rate supported of each format following:
MP3 kbps:8-384kbps, WMA kbps:5-192kbps
• The copyrights of the music files are reserved.
• Please format the MP3 player.
• Try to refurbish the firmware. |
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A: • The name of the LRC file doesn’t contain @,￥,%,* and etc signals. Please delete them directly.
• The capacity of LRC file must be within 6K.
• Meizu MP3 just supports Lyric file in LRC format which follow behind the file when downloading.
• Make sure both the names of Lyric and song are the same. For example, song title: My love.MP3; Lyric name: My love.LRC |
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Q:Only the black light is on when power on , the player can’t not connect to the computer |
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A: • Please check whether the USB cable or USB jack is ok and install the USB Driver Program if your Window Operation System is Windos98 or lower when the player can’t connect to the computer. |
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Q:Difference between Auto off and Sleep |
A: • Auto off: The player will be automatically turned off with no operation during preset time.
• Sleep: The player will power off automatically after preset time while playing. |
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Q:The player can’t power on? |
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A: • Battery has no power.
• Firmware upgrading unsuccessfully, please re-upgrade again.
• Check whether the HOLD switch on the player is ON, switch it to OFF position and try again.
• The firmware is operated un-properly . For example, the default firmware version is 5.000, if you degrade it to version 4.001, which will lead to the situation that you can’t power the player on and “LOCKED”appears on the screen. To solve this problem, please refresh the firmware back to the default version. |
A: • Check whether the battery is discharged.
• If you have set your player Auto off or Sleep, please cancel.
• Auto off may result from error firmware, we suggest to refresh the firmware.
• If the situation of Auto off happens frequently to your player, please consult with the distributor or send it back to us for maintenance. |
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Q:MP3/MP4 Player be shared over a LAN? |
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A: Yes. The MP3/MP4 Player can be shared over a LAN. |
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Q:Can we use our OEM box design for MP3 Players? |
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A: We can put your logo on MP4 Player for minimum 100pcs; but if you want to use your own package design, the MOQ is 1000pcs, or you can order 1000pcs of giftbox with your design in advance, and used for several orders, the price of 1000pcs of giftboxes is USD0.60/pc; because the minimum order quantity for giftbox factory to accept is 1000pcs. |
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Q:What about customized user manual? |
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A: For customized user manual, if you can translate into the language you need, we can print for your 1000pcs order; If you order less than 1000pcs, you have to order 1000pcs customized user manual at USD0.20/pc and used for several orders, because the minimum order quantity for printing factory to accept is 1000pcs; you can use the 1000pcs manuals for your several orders later on. |
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A: Most of our FM is Phillips chips. |
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Q:How can I use the MP3/MP4 Player's Tel-Book function? |
A: 1. Cope the file “telbook” under folder “Tel_Tool” in the driver CD into your PC;
2. Then double-click the file “telbook” to run, a TEL-BOOK windows will appear;
3. Input tel no. and relevant information into the windows, then click “add” button in the windows, you’ll add one tel. Information to tel-book; continue to input another tel. No. and relevant information then click add; you’ll add the second tel. Information in tel-bool, and so on. After input all tel. No. and information, then click “save”, a new file named “TelBook” will appear, and all the tel. No. and relevant information will be saved in the file “TelBook”.
4. Copy the file”TelBook” into your player, then you can read the tel. Information in your player according to below steps:
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Q:Read Tel Book in your player |
A: 1．Enter main menu:
2．Push Next button to select the Tel Book mode：
3．Press Mode button enter Tel Book submenu interface is as follows:
4．Submenu options introudce：
a. Browser Tel
User can browser the Tel Book information in MP3 player.
b. Import Tel file
Use the telephone directory processing tool can create the Tel Book file of Tel_save.bin in PC, put it in root directory of U-disk ,this function can import it in MP3 player .
c. Export Tel file
This function can export the Tel Book information from MP3 player and save it is make a readable text file of Tel_Expt.bin in root directory of U-disk . |
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